We will continue to update you on changes as they are implemented.
As of January 1, 2021—
Accepting returns at the service desk.
As of August 16—
Store hours are 8 am to 9 pm. Priority shopping hour from 8 to 9 am daily for shoppers at high-risk.
As of June 22—
Glass bottle returns resume:
- deposit bottles in crates located near cart attendant
- the attendant will provide vouchers to redeem at any register
Reusable shopping bags welcome:
- must be clean and in good condition
- bags must remain in your cart at all times in the store
- do not place any items in your bags prior to checkout
- do not place bags on the checkout lane
- be prepared to bag your own groceries
Face Coverings are Required in our Stores
COVID-19 Accommodations for Customers
As a grocery store, the Co-op is an essential business open to the public. We want to provide a safe place for our staff to work and our customers to shop.
To aid in minimizing the spread of the coronavirus and for the safety of anyone in our store, we have developed some new programs to provide access to groceries for those in high-risk age or health categories, unable to wear a face covering in the store, or that are hearing impaired.
Currently the Equal Employment Opportunity Commission (EEOC) considers COVID-19 a direct threat in the workplace. Under the Americans with Disabilities Act (ADA), businesses are allowed to consider reasonable modifications and accommodations when there is a direct threat in the workplace to ensure the safety of our staff, customers, and vendors and allow the provision of an equal opportunity to our store.
We offer the following accommodations—
- Face Shields—We allow anyone wearing a clear face shield in the store at any time as an accommodation for medical conditions that prevent a face covering placed directly on the nose and mouth and for those who are hearing impaired. Face shields must cover the entire front and sides of your face and extend below your chin.
- Co-op Curbside—The Co-op Curbside program serves as an accommodation for our customers in high-risk age and health demographics, for those unable to wear face coverings, and the hearing impaired.
- Everyone is welcome to shop using Co-op Curbside—Learn more or place your order.
- Text or Written Instructions—The hearing impaired may request written or text communication with our staff in the store or through our Curbside service.
- High Risk Shopping Hour—8 am – 9 am. The Co-op has reserved this hour each day for senior shoppers as well as those with compromised immune systems. This gives time to shop when it is less crowded and first shopping after our closing and opening sanitation procedures. Face coverings are required.
There is no one-size-fits-all accommodation. Please let a manager know what you need so we can work with you. Contact us.
Help Keep our Co-op Community Healthy
- Do not enter the store if you are sick (experiencing coughing, fever, or shortness of breath)
- Wash your hands in our restrooms or use hand sanitizer stations when you arrive
- Practice safe social distancing: look for cues at you approach checkstands and maintain distancing in the aisles
- Please touch only what you intend to buy
- Shop solo whenever possible
- All staff are required to wear a face covering at work.
- Number of shoppers is limited during the at-risk shopping hour and throughout the day, as needed
- Plexiglass in checkout lanes for shopper and staff safety
- Social distancing markers for customers waiting to check out
- Shopping carts sanitized after every use
- Frequent sanitizing of high-touch surfaces
- Three cleaning shifts every day
- No returns accepted (except glass bottles, as of June 22).
- No use of reusable items from home (except reusable bags, as of June 22).
- Organic Coffee and smoothie bars close at 6 pm
- Deli service counters close at 7 pm
- many service counter items will be available in the grab-and-go cooler after 7 pm
- Made-to-order sandwiches
- 9 am to 6 pm at both stores
- Two hot soups daily are available at the deli service counter
- A limited rotating selection of individually wrapped items are available in the hot bar
- Limit of four customers at a time
- Use of the provided single-use gloves is required
- No shopping carts in the aisle
- Limited selection of plastic containers is available at no cost while the use of reusable bulk containers from home is suspended.
- Hours at both stores are 8 am to 9 pm.
- High risk shopping hours are 8 to 9 am daily. We request customers not in a high-risk category to wait until after 9 am to shop.
- These hours allow additional time for staff to stock shelves, prepare food, and properly clean the store.
- The Bakery Cafe (across the street from the Downtown store) is temporarily closed so cafe staff can help in our very busy grocery stores.
Temporary Closures and Changes
- Deli seating areas closed (including upstairs mezzanine in the Downtown store).
- Salad/hot dish/soup bars closed.
- Suspend use of all reusable personal items including produce bags, bulk containers, and cups/mugs/bottles.
- Suspend the sale of bulk tofu, bulk salad greens, and sprouts.
- Suspend use of Community Room at both stores (Cordata Roots Room and Connections Building classroom).
- Healthy Connections classes canceled.
- Play area for children closed.
- Baskets with free fruit for kids removed. Ask produce staff for fruit for kids.
- All self-serve food sampling suspended.
What the Co-op is doing
- Installing additional hand sanitizing stations.
- Maintaining our already high sanitation practices.
- Providing face coverings for all staff.
- Requiring staff to stay home if experiencing cold or flu symptoms.
- Providing staff with support to stay safe including paid leave, employee assistance program, MDLive remote medical information, and remote work opportunities when possible.
What you can do
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Wash your hands often with soap and warm water for at least 20 seconds.
- If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
Public information resource
The Washington State Department of Health at doh.wa.gov. For additional information, call 1-800-525-0127 and press #. The hotline may experience high call volumes.