Do I have to be a member to set up an account?

Yes, only Community Food Co-op member-owners can use the account feature. Non-member-owners and members of other food co-ops can use the "guest" checkout. Learn about joining the Co-op here.

I'm a Community Food Co-op member-owner, how do I create/login to my account?

Follow these instructions to set up your online account.

Click on the button on the top right corner. You will be redirected to a screen asking for your email, phone number, or account number and your password, but you have to setup your account first. Under the big green Login button you'll see "Already a customer at our store"? Click on the green "Setup Online Account" link and follow the instructions. You will then receive an email, call, or text to verify your information.

If you are a current Co+op Curbside customer or have supplied us with your email address, try using your email first. If your contact information is outdated, you might not be able to access your account. Please use the guest checkout feature until we can update your information.

We will include a Current Member Changes form in one of your shopping bags. Complete and return the form:

• by mail (attn: curbside)
• scan and email to orders@communityfood.coop
• return to either store.

We'll update your information as soon as possible.

Can others in my household use my membership to create an account?

We cannot provide log-in information to anyone except the person named on the membership, and only one account can be created per membership. If you would like someone in your household to be able to use this feature, you will have to give them your log-in information. The primary membership holder is liable for any orders placed by a household member using the membership.

What are the benefits of creating an account?

Account holders will be able to create shopping lists, make changes to their membership, see past purchases, save their cart for later, and access other convenient features.

What if my email/phone number doesn't work and I can't access my account?

Use the guest checkout for your first order. Include your member number in the Order Instructions box under your total during checkout. We'll include a form in one of your bags to update your membership.

Have the person named on the membership fill out the form with their updated contact information and either mail it back to us (Attn: Curbside), scan and email it to orders<at>communityfood<dot>coop, or drop it by one of our stores. We'll update your account and the next time you order you should be able to log-in.

Can I pay online?

Yes! You can pay online using a credit card. We request all shoppers to pay online unless they are using EBT/SNAP benefits.

Do you keep my credit card information in my account?

You need to enter your payment information each time you check out.

Can I choose to pay in the store if I want to use cash or check?

The service we are providing is set up to be no-contact. If you would prefer to pay with cash or check, we ask you to shop in the store. Our curbside checkout register does not have cash and only accepts cards for payment.

How do I use my EBT/SNAP benefits?

Due to legal restrictions, EBT cardholders will have to select the "pay in store" option during checkout. We cannot accept EBT payment over the phone or online.

If you are EBT and high risk, please choose the Forest Street location for pickup. This location provides the lowest chance of contact with anyone outside the curbside team cashier. After payment, return to your vehicle and we'll bring your groceries to your car.

Is everything you sell available online?

Not at this time. You are able to purchase the majority of items available at both Community Food Co-op store locations with the exception of:

• Beer, Wine, and Alcohol
• CBD/Hemp products
• Bulk herbs and spices
• Garden Center items
• Fresh Seafood

We are unable to offer beer, wine, and alcohol purchases through our online store due to our credit card processor's policies. CBD/Hemp products are federally regulated and we cannot sell them online. The other items we hope to add in the coming months.

If you are out of stock on something I want, can you make a substitution?

Yes. During checkout, click the box to allow substitutions under each item and then click on the "Add Item Instructions" field and tell us what you want the subbed item to be. If you do not indicate what product you'd like us to sub, we will not fulfill the substitution request.

Why do some produce items ask me for quantity instead of weight?

Many produce items that are weighed have to be listed in our store with a "by the each" price, which is the per pound price averaged out. When we ring up these items, the price per pound will be applied based on the actual weight of the item. If you prefer to order these items by the pound rather than quantity, you can let us know the weight desired in the "Add Item Instructions" field for that item in your cart.

Will you grind coffee beans for me?

Of course! Just let us know what grind you are looking for in the "Add Item Instructions" field for that item in your cart. If you don't let us know what grind you'd like, we'll sell you whole beans.

Will I be able to tell if you are out of stock on an item?

Not at this time.

Can I use any browser?

Currently, you cannot use Microsoft Edge to place an order. We are working with our point of sale provider to fix this issue.

Is there a limit (or a minimum) on how many items I can order?

You can order as many items as you like! There is a minimum $35 purchase required.

Will I know how much I'm spending?

Yes. All items have current prices displayed. If you are purchasing weighed items, your shopping cart will include a preliminary total that will be updated when we finalize your order. Your credit card will be charged for the final amount, although you may have a small temporary hold show up on your card statement.

What about sale prices?

The price you pay will be the shelf price the day we shop for your order.

Check sale dates on our website, but generally:

• Fresh Deals are updated every Wednesday.
• Co+op Deals are typically updated on the Wednesday closest to the first and fifteenth of each month, with the exception of a three-week sale period once each quarter.

When can I place my order and can I order from either store?

Unlike our Co+op Curbside order form, you will be able to access our online store 24/7 once it goes "live" on June 23rd. You will also be able to order and pick-up from either of our store locations.

Can I choose when I want to pick-up my order when I place it?

Yes. Pick-ups will be scheduled between 9:00am - 4:00pm daily. You will be asked to select your pick-up time during checkout and you will only see the available time slots. Please double check the store location that you placed your order at so you come to the right place during your order pick-up window.

How far in advance can I order and can I do a same day order?

After June 23, 2020 you will be able to place your order up to one week in advance. Same day orders will be accepted based on availability. During checkout, the first available time slot for the date you choose will be in the options.

How often can I order?

As often as you like! There is a $6.95 service fee for all orders and a $35 minimum order.

Where do I pick up my order?

• Forest Street - use the marked metered spots along Holly Street
• Cordata - use the marked spots in front of the patio, around the corner from the spots with the car charging stations.

Can I change my order after I placed it?

Yes and no. You can change your pick-up time after ordering if we haven't started shopping for your order yet. If you need to add or subtract items, you will have to cancel your order and resubmit. Once we have started shopping for your order, you can not make any changes or cancel the order.

How do I know when my order is ready?

The order time you selected will be in the confirmation email we send you. After we've shopped for your order, you will get a (no-reply) text alerting you that your order is ready for pick-up. Please wait until your designated time slot to pick-up your order. If you need to come earlier, please call us to verify we can accommodate your request.

Can I pick up my other online orders using Co+op Curbside?

Not at this time. You can choose contact-less pick-up for items if you select the Holly St bakery as your pick-up location but you will have to make a separate stop, otherwise you'll have to come into the store to pick-up your other online orders. The Holly street Co-op Bakery is right across the street from the Forest store, so it's very easy to stop and get your Co+op Curbside order and then make another quick stop across the street.